Refund policy
Return and Refund Policy
Return Period
You may request a return within 30 days after receiving your order.
Return Conditions
Returned items must be unused, unworn, unwashed, with original tags attached and in the original packaging.
Return Authorization
Please contact us before sending a return. Returns must be authorized before shipment.
Return Shipping Costs
For change-of-mind or unwanted items, customers are responsible for return shipping costs.
For incorrect items received, damaged items, or defective items, we will cover the return shipping cost.
Restocking Fee
No restocking fee will be charged.
Return Address
Returns should be sent to:
417 S Conklin Ave, Sioux Falls, SD 57103, United States
Refund Processing
After receiving and inspecting the returned item, we will process the refund within 1–3 business days. Your bank or payment provider may require additional time, usually 3–5 business days, for the refund to appear.
Contact Us
For return or refund questions, please contact hello@urofamily.com.
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